Privacy Policy | Lot Lease

1. INTRODUCTION

Lot Lease, Inc. ("Lot Lease," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users of our website, mobile applications, and services (collectively, the "Service"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service, including:

2.1 Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, phone number, and password.
Profile Information: Additional information you may provide such as a profile photo, bio, business name, business address, and other details to complete your profile.
Listing Information: If you are a Lessor, we collect information about your property, including address, photos, description, pricing, availability, rules, and other details relevant to your listing.
Payment Information: Payment details such as credit card or bank account information, billing address, and other financial information needed to process transactions. Payment information is collected and processed by our third-party payment processors.
Communications: Records of your communications with us and other users, including messages, inquiries, and feedback.
Verification Documents: Documents such as government-issued IDs, proof of property ownership, business credentials, or other information required for verification purposes.
Insurance Information: Information related to insurance policies, including policy numbers, coverage details, and certificates of insurance.

2.2 Information We Collect Automatically

Usage Information: Details of your visits to our Service, including traffic data, location data, logs, and other communication data and the resources you access and use on the Service.
Device Information: Information about your computer, mobile device, or other device you use to access the Service, including IP address, device type, operating system, browser type, and mobile network information.
Location Information: With your consent, we may collect precise geolocation information from your device.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track the activity on our Service and hold certain information. See our Cookie Policy section for more details.

2.3 Information from Third Parties

Social Media Information: If you choose to link your social media accounts to our Service, we may collect information from these accounts, such as your name, email address, friends or contacts list, and profile picture, in accordance with the authorization procedures determined by such social media platforms.
Background Check Information: For safety and verification purposes, we may obtain information about you from third-party background check providers, in accordance with applicable laws and with your consent where required.
Public Records: We may collect information from public databases or records, such as property ownership information, zoning records, or business registrations.

3. HOW WE USE YOUR INFORMATION

We use the information we collect about you for various purposes, including:

3.1 Providing and Improving the Service

To provide, maintain, and improve our Service
To process transactions and send related information, including confirmations, receipts, and invoices
To provide customer support and respond to your requests, comments, and inquiries
To personalize your experience and deliver content and product offerings relevant to your interests
To develop new products, services, features, and functionality

3.2 Communication

To communicate with you about your account, bookings, or transactions
To send you updates, security alerts, and administrative messages
To send you marketing communications about our products, services, and features, subject to your marketing preferences
To facilitate communication between Lessors and Lessees

3.3 Safety and Security

To verify your identity and prevent fraud or other unauthorized or illegal activity
To verify property ownership and legitimacy of listings
To monitor and analyze usage and activity trends
To detect, investigate, and prevent suspicious or illegal activities
To enforce our Terms of Service and other policies

3.4 Legal Compliance

To comply with legal obligations
To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements
To resolve disputes and enforce our agreements, including our Terms of Service

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with the following categories of recipients:

4.1 Other Users

When you create a listing as a Lessor, we share information about you and your listing with potential Lessees, including your name, profile photo, listing details, and other information necessary for facilitating transactions.
When you book a listing as a Lessee, we share information about you with the Lessor, including your name, profile photo, and information necessary for the booking.
Public reviews and ratings you submit may be viewed by other users.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors
Cloud hosting providers
Customer service providers
Email and messaging service providers
Analytics providers
Marketing and advertising partners
Identity verification services
Background check providers
Insurance verification services

These service providers are contractually obligated to use your information only as directed by us for the purpose of providing services to us and are required to maintain the confidentiality and security of your information.

4.3 Legal Requirements

We may disclose your information where required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes
Protect the rights, property, or safety of Lot Lease, our users, or others
Detect, prevent, or address fraud, security, or technical issues
Enforce our Terms of Service or other agreements, including investigation of potential violations thereof

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Service to you
Whether there is a legal obligation to which we are subject (such as tax laws that require us to keep records for a certain period)
Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may request access to your personal information or request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.2 Correction

You may request that we correct or update your personal information if it is inaccurate or incomplete.

6.3 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

6.4 Restriction and Objection

You may request that we restrict the processing of your personal information or object to the processing of your personal information in certain circumstances.

6.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by adjusting your notification preferences in your account settings.

6.7 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you don't want to have your online activities tracked. Due to the lack of a common interpretation of Do Not Track signals, our Service does not currently respond to Do Not Track signals.

6.8 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may require specific information from you to help us confirm your identity and process your request.

7. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

7.1 Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

The categories of personal information we collected about you
The categories of sources for the personal information we collected about you
Our business or commercial purpose for collecting or selling that personal information
The categories of third parties with whom we share that personal information
The specific pieces of personal information we collected about you

7.2 Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

7.3 Right to Opt Out of Sales

California residents have the right to opt out of the "sale" of their personal information. Under the CCPA, "sale" is defined broadly and includes transfers of personal information to third parties for valuable consideration, even if money is not exchanged.

We do not sell your personal information as defined under the CCPA. However, if we engage in practices that could be considered a "sale" in the future, we will update this Privacy Policy and provide a mechanism for you to exercise your right to opt out.

7.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services
Charge you different prices or rates for goods or services
Provide you a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

7.5 Exercising Your California Privacy Rights

To exercise your rights described above, please submit a verifiable consumer request to us by contacting us using the information provided at the end of this Privacy Policy.

8. EUROPEAN PRIVACY RIGHTS

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and similar data protection laws provide you with certain rights regarding your personal information.

8.1 Legal Basis for Processing

When we process your personal information, we will only do so when:

We need to use your personal information to perform our responsibilities under our contract with you
We have a legitimate interest in processing your personal information, which may include improving and personalizing our services, marketing new features or products, preventing fraud, and ensuring the security of our Service
We need to comply with a legal obligation
We have your consent to do so, which you can withdraw at any time

8.2 Your Rights Under GDPR

In addition to the rights described in Section 6, you may:

Lodge a complaint with a supervisory authority in your jurisdiction
Receive information on whether your personal information is processed, for what purposes, what personal information is processed, and who has access to your personal information
Obtain a copy of standard data protection clauses used when transferring personal information outside the EEA

8.3 International Transfers

When we transfer personal information outside the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we use specific legal mechanisms designed to safeguard your personal information, such as:

Standard Contractual Clauses approved by the European Commission
Where appropriate, binding corporate rules for transfers to our family of companies and other entities
Where permitted, derogations such as contractual necessity for transfers related to our provision of services to you

9. CHILDREN'S PRIVACY

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information provided at the end of this Privacy Policy.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Cookies

Cookies are small data files stored on your device when you visit a website. We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences and settings
Understand how you interact with our Service
Analyze and improve our Service
Measure the effectiveness of our marketing campaigns
Detect and prevent fraud

10.2 Types of Cookies We Use

Essential Cookies: Necessary for the functioning of our Service, such as keeping you logged in or processing transactions.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service.
Functionality Cookies: Enable us to personalize our content for you, greet you by name, and remember your preferences.
Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

10.3 Your Choices Regarding Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose the ability to access certain features of our Service.

11. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will make reasonable efforts to inform you and relevant authorities when required by applicable law.

12. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites, services, or applications that are not operated by us. When you click on a link to any other website or location, you will leave our Service and go to another site, and another entity may collect personal information from you. We have no control over, do not review, and cannot be responsible for these external websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these external websites or content, or to any collection of your personal information after you click on links to such external websites.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. We will provide notice of any material changes by posting the updated Privacy Policy on our Service and updating the "Last Updated" date at the top of this Privacy Policy.

Your continued use of our Service after any changes to this Privacy Policy will constitute your acceptance of such changes. We encourage you to review our Privacy Policy whenever you access our Service to stay informed about our information practices.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Lot Lease, Inc.
Email: [email protected]

If you are located in the European Economic Area, you can also contact our Data Protection Officer at [email protected].